Career Opportunities

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Job Title:  Doula Program Supervisor / Remote (California)

 Location: Remote (California - based) 

Job Type: Full-time, Non-Exempt (30 to 40 hours per week)

About Happy Mama 

Happy Mama, a DBA of Reach Healthcare, provides exceptional maternal health support through tailored doula care programs. We are committed to improving the childbirth experience with a full spectrum of services that promote dignity, health, and well-being for all families—including those with high-risk pregnancies. 

Position Overview 

The Doula Program Supervisor is responsible for leading and supporting a team of doulas in the delivery of high-quality maternal support services. This is a working supervisor role, meaning the majority of time is spent performing similar duties as the doulas, with additional responsibilities related to scheduling, training, and quality oversight. 

This is a non-exempt, hourly position, eligible for overtime in accordance with California wage and hour laws. 

Essential Duties & Responsibilities 

Team Leadership & Development 

• Supervise, coach, and mentor doulas to ensure consistent delivery of quality client care. 
• Conduct team meetings, training sessions, and support performance evaluations. 
• Provide real-time coaching and support to improve individual and team effectiveness. 
• Promote a respectful, inclusive, and collaborative team culture. 
• Ensure compliance with California labor laws, Cal/OSHA safety standards, and internal policies. 

Client & Case Management 

• Oversee client-to-doula assignments to maintain balanced caseloads and continuity of care. 
• Provide backup coverage for client care, including attending births as needed. 
• Support Doula Team in addressing client-related challenges, ensuring high levels of satisfaction. 
• Carry a limited client caseload as needed to support service delivery and continuity of care. 
• Coordinate with internal teams to align doula services with organizational goals. 

Operational Oversight 

• Manage scheduling to ensure optimal coverage for appointments and on-call shifts. 
• Monitor team metrics and client outcomes, preparing regular reports for leadership. 
• Ensure compliance with HIPAA, California privacy laws, and safety protocols. 
• Maintain documentation and quality assurance standards in line with program goals 

Minimum Qualifications 

• High School Diploma or equivalent; Bachelor’s degree in healthcare, social services, or a related field preferred. 
• Minimum 1 year of supervisory or leadership experience in maternal health, healthcare, or social services. 
• At least 1 year of experience as a practicing doula preferred. 
• Strong organizational, leadership, and communication skills. 
• Proficiency in Microsoft Office and operations/scheduling tools. 
• Ability to travel within California to client sites, hospitals, or partner locations as needed. 

Compliance & Legal Requirements 

• Must be a California resident. 
• Must comply with Cal/OSHA safety standards for remote and client-facing work. 
• Must maintain a valid California driver’s license, auto registration, and insurance for any work-related travel. 
• Must pass all background checks required for healthcare professionals in California. 
• All business-related travel expenses will be reimbursed in accordance with California Labor Code § 2802, including mileage, tolls, parking, and other necessary costs. 

Compensation and Benefits 

• Pay Range: $25.00 – $30.00 per hour. The final rate will be based on relevant experience, qualifications, and internal equity. 
• Eligible for overtime pay per California law. 
• Paid Sick Leave: Accrued at 1 hour per 30 hours worked, with a minimum of 40 hours annually, in accordance with California state and local ordinances. 
• Additional Paid Time Off (PTO) may be offered separately and is payable upon termination per state law. 
• Comprehensive benefits package available. 
• Flexible work environment with remote and client-facing opportunities. 
• Be part of a growing, mission-driven team focused on maternal health and family support. 

Working Hours & Breaks 

Employees are entitled to meal and rest breaks per California law, including a 30-minute unpaid meal break for shifts over 5 hours and a paid 10-minute rest break for every 4 hours worked or major fraction thereof. 

Employment Status 

This role is classified as non-exempt under California law. 

Employment is at-will, meaning either the employee or the organization may terminate the relationship at any time, with or without cause or notice, in accordance with applicable law. 

Equal Employment Opportunity Statement 

Happy Mama is a DBA of Reach Healthcare and is proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and organizational needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy or childbirth), gender identity or expression, age, disability, medical condition, marital status, ancestry, national origin, veteran status, sexual orientation, or any other protected status under California or federal law, including the California Fair Employment and Housing Act (FEHA).